Consumer Complaints Board evaluation 2009

Consumer Complaints Board evaluation 2009

(full text available only in Dutch)

Summary

The objectives the Consumer Complaints Board imposed upon itself, i.e. settling consumer disputes in a quick, cost-effective, simple and adequate manner, were taken as a starting point for the research. The following questions are answered in this study:

  1. To which extent does the Consumer Complaints Board offer an accessible form of dispute resolution?
  2. What is the quality of dispute resolution by the Consumer Complaints Board?
  3. What position does the Consumer Complaints Board have in Dutch society?

Publication data

Author(s):
Klapwijk, A., Voert, M. ter
Organization(s):
WODC, Veldkamp Marktonderzoek bv
Place of publication:
The Hague
Publisher:
Boom Juridische uitgevers
Year of publication:
2009
ISBN:
978-90-8974-202-5
Series:
Onderzoek en beleid 278

Order information

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Boom Distributiecentrum
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+31 (0)522-237555
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+31 (0)522-253864
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