Evaluation op the Dutch Foundation for Consumer Complaints Boards (SGC) 2009-2016

Evaluation op the Dutch Foundation for Consumer Complaints Boards (SGC) 2009-2016

(full text only available in Dutch)

Summary

Core questions of the evaluation are:

  1. To what extent has the SGC realised an accessible settlement of complaints and disputes?
  2. To what extent has the SGC realised a good quality settlement of complaints and disputes?
  3. What position does the SGC hold within the whole of dispute settlement in the Netherlands?

Publication data

Author(s):
Benthem, M. van, Hof, B., Tieben, B., Veld, D. in 't
Organization(s):
SEO Economic Research, WODC
Place of publication:
Amsterdam
Publisher:
SEO Economic Research
Year of publication:
2018

Order information

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SEO Economisch Onderzoek - Universiteit van Amsterdam
Phone:
020 5251630
Fax:
020 5251686
E-mailaddress:
secretariaat@seo.nl
Website:
www.seo.nl