Disputes experienced by small and medium-sized businesses

Disputes experienced by small and medium-sized businesses

(full text only available in Dutch)

Summary

The study focusses on small and medium-sized businesses up to ten employees. These businesses are presumably more vulnerable than larger SME-businesses (up to 249 employees) when confronted with a conflict. They have less economic and legal resources as well as less experience with solving (potential) legal problems. Nevertheless, the present study provides insight into the lion's share of the business economy: 96% of all SME's are between one and ten employees in size. The research questions are:

  • How many businesses have experienced civil-law and administrative-law conflicts in the past year? What is the nature of these conflicts?
  • How many businesses have turned to legal professionals and (extra) judicial proceedings in the past year? Which were these? And for what reasons did they decide not to use service providers and procedures?
  • How did the most important conflict of the past year end, and what were the results of the approach taken?
  • How do businesses assess the used services provided by legal professionals and ruling authorities?
  • In general, how do businesses perceive their access to justice and what is their level of trust in the legal system?

Publication data

Author(s):
Geurts, T., Voert, M.J. ter
Organization(s):
WODC
Place of publication:
The Hague
Publisher:
WODC
Year of publication:
2019
Series:
Cahiers 2019-11

Order information

Address:
Voor een electronische versie - zie: bijlagen (rechtsboven) (only available as pdf)

More information