Evaluation of the Dutch crisis management organisation after the crash of Malaysia Airlines flight MH17

Organizations and professions / High councils of state

Evaluation of the Dutch crisis management organisation after the crash of Malaysia Airlines flight MH17

(full text only available in Dutch)

Summary

The research intended to clarify how the national crisis management organisation functioned after the crash of Malaysia Airlines flight MH17 and to what extent that contributed to the management of the crisis. It also aimed to establish how well the central government communicated with the victims' families, society, the House of Representatives and the media.
The evaluation consisted of three subsidiary studies. First, interdepartmental crisis management was reviewed, which entailed an evaluation of various actors and their mutual collaboration. It was also assessed to what extent the international political context of the conflict in Ukraine influenced the decision‐making process and the performance of the crisis management organisation.
The second subsidiary study evaluated the communication with, and after‐care to, the victims' families. The third subsidiary study explored the question how information was provided to the House of Representatives, the media, and society as a whole.
The results of the evaluation research aim to provide lessons about the performance of the national crisis management organisation in future crises.

Publication data

Author(s):
Torenvlied, R., Giebels, E., Wessel, R.A., Gutteling, J.M., Moorkamp, M., Broekema, W.G.
Organization(s):
Twente University, Saxion University of Apllied Sciences, Leiden University, WODC
Place of publication:
Enschede
Publisher:
Twente University
Year of publication:
2015

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Voor een electronische versie - zie: bijlagen (rechtsboven) (only available as pdf)